Refund policy

Eternal Quilts Resolution Policy

At Eternal Quilts, we are deeply committed to serving our partners and families with care and compassion. While our custom quilts are not eligible for outright returns due to their personalized nature, we stand by our work and will go to any extent to ensure that any issues are resolved fairly and reasonably.

Our Commitment to You

If you experience any concerns with your quilt—whether it’s a defect, damage during shipping, or any other issue—please reach out to us at help@eternalquilts.com. We will work closely with you to find the best possible resolution, whether through repairs, adjustments, or other appropriate solutions.

Damages & Issues

Please inspect your quilt upon arrival. If there are any concerns, such as damage or craftsmanship issues, contact us immediately so we can assess the situation and make it right.

Custom & Personalized Items

Because each Eternal Quilt is uniquely crafted from a loved one’s clothing, we are unable to accept traditional returns. However, our team is dedicated to ensuring your satisfaction and will work with you to address any concerns.

Partner & Family Support

Our goal is to provide a seamless, meaningful experience. If you have any questions or need assistance, please don’t hesitate to contact us. We value the trust you place in us and are here to help in every way we can.

For any concerns, please email us at help@eternalquilts.com. We are honored to be part of preserving your loved one’s memory and will ensure your quilt meets the highest standards of quality and comfort.